{"xsrfToken":"30b69a2f02d35d2a843b6b0ea9d58412de80d953_lout","branding":{"id":"24","key":"iten","name":"CPSuite Administration","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b0232a","headerLinkHoverBGColor":"#b0232a","headerBadgeColor":"#b0232a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/19c1df6f-17d3-42bd-b351-94dd6a7f0e4d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODljNThhZi01ZmZkLTRlMjMtYTRhNC1lNjI4NmQzMDUyOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5YzFkZjZmLTE3ZDMtNDJiZC1iMzUxLTk0ZGQ2YTdmMGU0ZCI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTczNDEsIm5iZiI6MTc0MzY1Njc0MX0.UBEJNT9KjTqTktOuQVHlKbBV-KMYeHoFYw-nB-FTbwk&client=d89c58af-5ffd-4e23-a4a4-e6286d305292&mode=fit","logoId":"19c1df6f-17d3-42bd-b351-94dd6a7f0e4d","isLogoAvailable":true,"helpCenterTitle":"Welcome to Fleetworthy's Support Portal, Select your service below","sharedPortalName":"Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Fleetworthy's Support Portal, Select your service below","sharedPortalName":"Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d9272e","helpCenterTitleColor":"#55565a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/14673927-31ea-4247-9a63-4933a162fe47/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODljNThhZi01ZmZkLTRlMjMtYTRhNC1lNjI4NmQzMDUyOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0NjczOTI3LTMxZWEtNDI0Ny05YTYzLTQ5MzNhMTYyZmU0NyI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTczNDEsIm5iZiI6MTc0MzY1Njc0MX0.wHQ-qmmHkUZiHEu8yZ92PD3qudXjvQ1FDeH8_klX-v4&client=d89c58af-5ffd-4e23-a4a4-e6286d305292&height=300&mode=fit","bannerMediaApiFileId":"14673927-31ea-4247-9a63-4933a162fe47","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"iten","projectId":11376,"serviceDeskId":24,"name":"CPSuite Administration","description":"<p>For CPSuite Administration (adds/modifies/deletes).</p>","portalBaseUrl":"/servicedesk/customer/portal/24","reqTypes":[{"id":"372","name":"Driver Profile Deletion","descriptionHtml":"","callToAction":"Driver Profile Deletion","introHtml":"<p>Request to delete a duplicate driver profile</p>","icon":11382,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11382","groups":[89],"key":""},{"id":"373","name":"Duplicate Asset Deletion","descriptionHtml":"","callToAction":"Duplicate Asset Deletion","introHtml":"<p>Request to delete a duplicate asset</p>","icon":11560,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11560","groups":[89],"key":""},{"id":"334","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11382,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11382","groups":[75],"key":""},{"id":"345","name":"User Authentication - New Customer","descriptionHtml":"","callToAction":"User Authentication - New Customer","introHtml":"","icon":11318,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11318","groups":[75],"key":""},{"id":"346","name":"User Authorizations - Existing Customer","descriptionHtml":"","callToAction":"User Authorizations - Existing Customer","introHtml":"","icon":11303,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11303","groups":[75],"key":""},{"id":"368","name":"User Authorizations - Existing Internal User","descriptionHtml":"","callToAction":"User Authorizations - Existing Internal User","introHtml":"<p>Modify Authorizations for existing staff members.</p>","icon":11416,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[75],"key":""},{"id":"338","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Request for access to a specific part of the web application or to certain data or functionality</p>","icon":11379,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""},{"id":"340","name":"Account Deactivation Request","descriptionHtml":"","callToAction":"Account Deactivation Request","introHtml":"<p>Request to deactivate or delete an account in the web application</p>","icon":11334,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11334","groups":[],"key":""},{"id":"341","name":"Account Lockout Request","descriptionHtml":"","callToAction":"Account Lockout Request","introHtml":"<p>Request to unlock a locked account due to too many failed login attempts</p>","icon":11387,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11387","groups":[],"key":""},{"id":"342","name":"Account Reactivation Request","descriptionHtml":"","callToAction":"Account Reactivation Request","introHtml":"<p>Request to reactivate a previously deactivated account.</p>","icon":11323,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11323","groups":[],"key":""},{"id":"337","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":11416,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[],"key":""},{"id":"323","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11393,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11393","groups":[],"key":""},{"id":"330","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":11384,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11384","groups":[],"key":""},{"id":"343","name":"Incident Response Request","descriptionHtml":"","callToAction":"Incident Response Request","introHtml":"<p>Incident Response Request: Request for incident response team to investigate a security incident or data breach in the web application.</p>","icon":11314,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11314","groups":[],"key":""},{"id":"344","name":"Insufficient permission levels","descriptionHtml":"","callToAction":"Insufficient permission levels","introHtml":"<p>This occurs when a user does not have sufficient permission levels to perform certain actions within the application, such as accessing certain pages or performing specific tasks.</p>","icon":11416,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[],"key":""},{"id":"339","name":"Permission Request","descriptionHtml":"","callToAction":"Permission Request","introHtml":"<p>Request for additional permissions beyond what the user currently has, such as the ability to view or modify certain data</p>","icon":11392,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11392","groups":[],"key":""},{"id":"322","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":11383,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11383","groups":[],"key":""},{"id":"333","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":11379,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""}],"reqGroups":[{"id":89,"name":"Account Maintenance"},{"id":75,"name":"Logins and Accounts"}],"orderMapping":{"89":[373,372],"75":[368,345,346,334],"73":[322,325,326],"76":[325,327],"77":[325,326,327],"74":[326]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"68b8177e-44b2-3dd7-bd0b-f1b69dc3695c","appLinkName":"System Confluence","appLinkUrl":"https://itscompliance.atlassian.net/wiki","spaceKey":"ITEN","spaceName":"Entitlements","spaceUrl":"https://itscompliance.atlassian.net/wiki/spaces/ITEN","isServer":false},"labels":[],"projectKey":"LOCK","serviceDeskId":24,"kbLinkDomainURLs":["https://itscompliance.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LOCK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODljNThhZi01ZmZkLTRlMjMtYTRhNC1lNjI4NmQzMDUyOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTc5NDEsIm5iZiI6MTc0MzY1Njc0MX0._pTyOsEemYl0EBSNKuCPG6mOiPtNmvAT48f4W5-SYMU","targetCollection":"upload-project-11376","endpointUrl":"https://api.media.atlassian.com","clientId":"d89c58af-5ffd-4e23-a4a4-e6286d305292","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":372,"projectId":11376,"form":{"name":"Driver Profile Deletion","descriptionHtml":"","callToAction":"Driver Profile Deletion","intro":"<p>Request to delete a duplicate driver profile</p>","instructions":"","icon":11382,"iconUrl":"https://itscompliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11382","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11954","fieldConfigId":"12939","label":"System","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10751","label":"Comply","selected":false,"children":[]},{"value":"10752","label":"CPSuite","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11912","fieldConfigId":"12868","label":"Client","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11955","fieldConfigId":"12940","label":"Person ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/24/create/372","requestValidateBaseUrl":"/servicedesk/customer/portal/24/validate/372","calendarParams":{"firstDay":0,"date":"2025-04-03T00:05:41-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%m/%d/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"68b8177e-44b2-3dd7-bd0b-f1b69dc3695c","appLinkName":"System Confluence","appLinkUrl":"https://itscompliance.atlassian.net/wiki","spaceKey":"ITEN","spaceName":"Entitlements","spaceUrl":"https://itscompliance.atlassian.net/wiki/spaces/ITEN","isServer":false},"labels":[],"projectKey":"LOCK","serviceDeskId":24,"kbLinkDomainURLs":["https://itscompliance.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODljNThhZi01ZmZkLTRlMjMtYTRhNC1lNjI4NmQzMDUyOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTc5NDEsIm5iZiI6MTc0MzY1Njc0MX0._pTyOsEemYl0EBSNKuCPG6mOiPtNmvAT48f4W5-SYMU","targetCollection":"upload-project-11376","endpointUrl":"https://api.media.atlassian.com","clientId":"d89c58af-5ffd-4e23-a4a4-e6286d305292","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}